Our privacy policy explains our data processing practices and your options regarding the ways in which your personal data is used.

This privacy policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please email us at enquiries@thetestclinic.com

Information collected by Herbal Traditions Ltd (trading as The Test Clinic) collects the details provided by you on registration together with information we learn about you from your use of our service through Clinic visits, your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including limited details of payment cards used. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
 

Use of Your Information
We will use your information to provide and personalise our service. We may use your information to send you offers and news about The Test Clinic products and services. We may contact you by post, email, telephone or fax for these purposes. We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions. Again, if you do not want to be contacted for this purpose, please inform us by email, or opt out of any emails by easily using the one click unsubscribe link. 

 

 

Disclosures of your information
We will never pass your personal data to anyone else not connected with collecting and processing a blood sample for you. Outside of the testing environment related to a test we will never pass your personal details to an outside party except for any successors in title to our business and suppliers that process data on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
 

Web Site

Our site is hosted on Wix . They provide us with the online platform that allows us to promote our products and services to you.

 

Your data is stored through Wix’s data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.

 

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

 

Payment

If you choose a direct payment gateway to pay our invoice, then we will issue you with a PayPal invoice. PayPal may store your credit card data if this is an option you select. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

Mobile Terms of Service

The Test Clinic mobile message service (the "Service") is operated by Herbal Traditions Ltd (“The Test Clinic”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

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By consenting to The Test Clinic’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Test Clinic through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

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You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Test Clinic. Your participation in this program is completely voluntary.

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We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

 

You may opt-out of the Service at any time. Text the single keyword command STOP to The Test Clinic or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.

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For Service support or assistance, please email enquiries@thetestclinic.com

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We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

 

Cookies

There are two types of cookies (both used on Wix sites):

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Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

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Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.

 

 

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

 

Access rights
You have a right to access the personal data that is held about you. To obtain a copy of the personal information  holds about you, please write to us at the following address: Privacy Officer, Herbal Traditions Ltd, 19a Green Lane, Ilford, Essex IG1 1XG enclosing your postal details and a cheque for £10 payable to Herbal Traditions Ltd.

The General Data Protection Regulation (GDPR) grants you (hereinafter referred to as the “data subject”) the right to access particular personal data that we hold about you. This is referred to as a subject access request. We shall respond promptly, and certainly within one month from the point of receiving the request and all necessary information from you. Our formal response shall include details of the personal data we hold about you, including the following;

Sources from which we acquired the information;The purposes for processing the information; and Persons or entities with whom we are sharing the information.
 

Right to data portability
You, the data subject, shall have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller, without hindrance from us.
 

Right to object
You, the data subject, shall have the right to object, on grounds relating to your situation, at any time to the processing of personal data concerning you. Unless this relates to processing that is necessary for the performance of a task carried out in the public interest or an exercise of official authority vested in us. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedom of you, the data subject, or for the establishment, exercise or defence of legal claims.
 

Right to rectification
You, the data subject, shall have the right to obtain from us, without undue delay, the rectification of inaccurate personal data we hold concerning you. Taking into account the purpose of the processing, you the data subject, shall have the right to have incomplete personal data completed.
 

Right to erasure
You, the data subject, shall have the right to obtain from us the erasure of personal data concerning you without undue delay.

 

 

Right to not be subject to decisions based solely on automated processing
We do not carry out any automated processing, which may lead to an automated decision based on your personal data.
 

Invoking your rights
If you would like to invoke any of the above data subject rights with us, please write to us using the details on our contact page.
 

Accuracy of information
In order to provide the highest level of customer service possible, we need to keep accurate personal data about you. We take reasonable steps to ensure the accuracy of any personal data we obtain. We ensure that the source of any personal data or information is clear and we carefully consider any challenges to the accuracy of the information. We also consider when it is necessary to update the information, such as name or address changes and you can help us by informing us of these changes when they occur.
 

Important Information

If you have a complaint
If you have a complaint regarding the use of your personal data then please contact us using the details on our contact page.
 

Google Analytics
It’s something like an advanced server log. What does Google Analytics record?

What website you came from to get here. How long you stay for. What kind of computer you’re using. And quite a bit more. What do we do with your data?

The tracking information allows us to better understand the kind of people who come to this site and what content they’re reading. This allows us to make better decisions about design and writing. Occasionally, we will compile aggregate statistics about the number of visitors this site receives and browsers being used. No personally identifying data is included in this type of reporting. All of our activity falls within the bounds of the Google Analytics Terms of Service.

 

 

Want to opt out of tracking?
You can  opt out of Google’s advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software.
 

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

 

Questions & Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at enquiries@thetestclinic.com  or by mail at:

 

The Test Clinic

19a Green Lane, Ilford, Essex, IG1 1XG and it operates the Website www.thetestclinic.com.
You can contact The Test Clinic  by email on enquiries@thetestclinic.com